fz99 Terms & Conditions

Definitions & Applicability

These Terms and Conditions ("Terms") form a legal agreement between fz99 ("Platform", "we", "us") and its users ("you", "user", "member"). fz99 is an online casino and betting platform providing services for Bangladeshi users.

The key terms used in these Terms are defined as follows:

• "Platform" — The fz99.lat website and all associated services.
• "Account" — A personal profile registered by a user.
• "Funds" — Money held in a user's account.
• "Bonus" — Additional money or benefits provided by the platform.
• "Bet" — Money used to participate in any game.

These Terms must be read together with fz99's Privacy Policy and Responsible Gambling guidelines. In case of conflict, these Terms shall take precedence.

Account Registration & Personal Information

To create an account on fz99, you must provide accurate and complete personal information. Opening an account with false or misleading information is strictly prohibited.

The following conditions apply to account registration:

• Each individual may open only one account. Operating multiple accounts is strictly prohibited.
• The name, address, and identification details provided at registration may be verified at a later time.
• Keeping the account password confidential is solely the user's responsibility.
• The account may not be transferred or sold to any third party.
• Any suspicious activity related to account security must be reported to us immediately.

Age Restrictions

fz99 strictly provides services to adults only. The minimum age to use this platform is 21 years.

For the purpose of age verification, fz99 may at any time request documents proving the user's date of birth. Operating an account with a false age declaration may result in legal action.

Deposit & Withdrawal Policy

The following terms apply to financial transactions on fz99. Payment methods currently accepted on our platform are: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other major commercial banks).

All funds held in a user's account are considered the user's property, and fz99 takes appropriate precautions to safeguard them.

Bonuses & Promotional Offers

fz99 offers various bonuses and promotional offers from time to time. Each offer has its own specific terms and conditions, which will be stated on the relevant promotion page.

General terms applicable to bonuses:

• Each bonus offer may be used only once.
• The deadline to claim a bonus will be stated in the specific offer.
• Using multiple accounts to take advantage of bonuses is prohibited.
• fz99 reserves the right to modify or cancel any bonus offer.
• If bonus abuse is detected, the account may be suspended.

Game Rules & Fair Play

fz99 is committed to ensuring fair play. All games operated on our platform are developed by world-class software providers and use independently verified Random Number Generator (RNG) technology.

• The rules for each game are available within the game itself.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• In any incident caused by network issues, server logs will be the basis for the final decision.
• In live casino games, the dealer's decision is final, though an appeal may be made in cases of clear error.
• In sports betting, if a match is not completed within the scheduled time, action will be taken in accordance with standard rules.

Prohibited Activities

The following activities are strictly prohibited on fz99, and if detected, the account will be suspended or permanently closed:

1. Operating multiple accounts or operating an account on behalf of a third party.
2. Bonus abuse or manipulation of bonus systems.
3. Accessing the platform using automated bots, scripts, or any other software.
4. Money laundering or unlawful financial activity.
5. Attempting to exploit technical vulnerabilities of the platform.
6. Operating an account with a false identity or information.
7. Threatening or harassing behavior toward other users.
8. Acting on behalf of minors or allowing minors to use the account.
9. Attempting to access from a restricted region using a VPN or similar software.

Account Suspension & Closure

fz99 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Failure to cooperate with identity verification.
• Suspicious financial activity.
• Participation in prohibited activities.
• At the user's own request — voluntary closure application.

Users may also request closure of their account at any time. Account closure requests can be made via live chat or email ([email protected]). If a valid balance exists, the opportunity to withdraw it will be provided.

Privacy & Data Protection

fz99 gives the highest priority to the security of your personal information. Our platform uses SSL encryption technology to keep all data secure.

Regarding the collection and use of data:

• Your personal information will be used only for platform operations and fulfilling legal obligations.
• Your data will not be sold or shared with third parties, though it may be provided to authorities when required by law.
• Limited information may be shared with payment service providers to process transactions.
• Cookies and analytics are used to improve the user experience.

For complete details on data protection, please read our Privacy Policy.

Responsible Gaming

fz99 is deeply committed to responsible gaming. We believe gambling should be a source of entertainment, not a cause of financial stress.

• Users can set deposit and loss limits on their own account.
• Through the Self-Exclusion feature, you can take a break from the platform for a specified period.
• If signs of gambling addiction appear, fz99 will provide relevant support.

To learn the detailed guidelines on responsible gaming, visit our Responsible Gaming page.

Limitation of Liability

fz99 is not liable for the following:

1. Any loss caused by disruption of third-party services (payment gateways, internet connection).
2. Losses resulting from unauthorized account access, if the user has been negligent in protecting their password.
3. Temporary service disruption due to technical issues.
4. Misuse of the user's own information.
5. Service downtime due to natural disasters or other unavoidable circumstances.

fz99's total liability shall in no case exceed the total amount deposited by the user during the relevant period.

Changes to Terms

fz99 reserves the right to change, amend, or update these terms and conditions at any time. Users will be duly notified of any significant changes.

Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions. If you do not agree with the new version of the terms, you will be given the option to close your account.

Dispute Resolution

The following process must be followed when raising any dispute or complaint:

1. Step 1: Contact the fz99 support team via live chat or email. Most issues are resolved at this stage.
2. Step 2: If the issue is not resolved in Step 1, submit a written complaint ([email protected]). Submit the complaint with a detailed description and supporting evidence.
3. Step 3: The fz99 management team will review the complaint and communicate their decision. The decision reached at this stage will be considered final.

In the case of disputes regarding game results, server logs and game records will be treated as conclusive evidence.

Contact & Support

If you have any questions or uncertainties regarding these terms and conditions, please contact us. The fz99 support team is available 7 days a week, 24 hours a day (24/7) to assist in both Bengali and English.