fz99's Privacy Policy — Your Information Is Secure

This privacy policy ("Policy") applies to all users of the fz99 platform. By using fz99's website or services, you are considered to have agreed to the terms of this Policy. Please read the entire Policy carefully. If you disagree with anything, please refrain from using fz99's services and contact our support team.

1. Definitions & Scope

Specific terms used in this Policy carry the following meanings:

• "Platform" — fz99's website, mobile application, and all associated digital services.
• "User" — any person who creates an account on the Platform or uses its services.
• "Personal Information" — any information through which a person can be directly or indirectly identified.
• "Processing" — any activity related to the collection, storage, modification, use, transfer, or deletion of information.

This Policy applies to all services provided through the fz99 platform, including casino games, sports betting, live casino, and other entertainment services.

2. What Information We Collect

2.1 Identity Information

At the time of account registration, fz99 collects the following information:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — minimum 21 years)
• Valid email address
• Mobile number
• Residential address

2.2 Identity Verification Documents

As part of the KYC (Know Your Customer) process, fz99 may collect the following documents:

• Photo or scan of national ID card
• Passport or driving licence
• Bank statement or utility bill (for address verification)
• Proof of mobile banking transactions where applicable

2.3 Financial Transaction Information

To process deposits and withdrawals, we collect relevant financial information, such as the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), mobile account number, and transaction history.

2.4 Usage & Behavioural Information

The following information is automatically recorded during use of the Platform:

• IP address and device identifiers
• Browser type and operating system
• Login time and session information
• Gaming history and betting patterns
• Navigation information on the Platform

3. How We Collect Information

fz99 collects information in the following ways:

• Directly provided information: information you give during registration forms, KYC verification, or when contacting customer support.
• Automatically collected information: information about Platform usage collected through cookies, log files, and similar technologies.
• Information received from third parties: information received from payment processors or identity verification services.

4. Purpose of Using Information

fz99 uses collected information for the following legitimate purposes:

4.1 Service Operations

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and rewards
• Providing customer service and support

4.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user age (minimum 21 years)
• Enforcing responsible gambling policies
• Meeting applicable legal and regulatory obligations

4.3 Service Improvement

• Personalising user experience
• Improving Platform functionality
• Developing new services and features
• Informing users about relevant offers and promotions

5. Information Storage & Security

fz99 has put in place industry-standard technical and administrative measures to ensure the security of your personal information.

5.1 Technical Security Measures

• SSL Encryption: All information transmitted on the Platform is protected by 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Secure Data Centres: Information is stored on physically secured servers.
• Regular Security Audits: Periodic audits are conducted by independent security experts.

5.2 Information Retention Period

fz99 retains personal information for as long as it is necessary for service operations or to meet legal obligations. Even after an account is closed, certain information may be retained in accordance with applicable law.

6. Sharing Information with Third Parties

fz99 never sells personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

6.1 Service Providers

Necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These providers are contractually bound to comply with fz99's privacy standards.

6.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi may have access to a limited amount of technical information to provide a seamless gaming experience.

6.3 Legal Obligations

Information may be disclosed to authorities in the case of a court order, a lawful request from a law enforcement agency, or other applicable legal obligations.

7. Cookies & Tracking Technologies

The fz99 platform uses cookies and similar technologies to improve the quality of its services.

7.1 Types of Cookies

• Essential Cookies: Essential for login sessions and core Platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme, etc.).
• Analytical Cookies: Used to analyse and improve Platform usage.

7.2 Cookie Controls

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may affect Platform functionality.

8. Your Rights

As a user of fz99, you have the following rights:

8.1 Right to Access Information

You may request a copy of the personal information fz99 holds about you at any time.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated.

8.3 Right to Delete Information

In certain circumstances, particularly when information is no longer necessary for service purposes, you may request that your personal information be deleted. However, information required to meet legal obligations cannot be deleted.

8.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing purposes. In the case of such an objection, fz99 will immediately stop the relevant processing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or email. After receiving your request, fz99 will respond within a reasonable time.

9. Protection of Minors

fz99's services are intended only for individuals aged 21 or older. The Platform does not intentionally collect any information from minors. Age verification measures are in place during the registration process.

If fz99 becomes aware that information from a minor has been collected by mistake, that information will be deleted immediately and the relevant account will be closed. If a guardian suspects that their minor child has registered on fz99, please contact our support team immediately.

10. Policy Changes & Updates

fz99 reserves the right to update this privacy policy from time to time. In the case of significant changes, users will be notified in the following ways:

• Posting a notice on the Platform
• Sending a notice to the registered email address
• Indicating the updated date on this page

If you continue to use the Platform after a revised policy has been published, you will be considered to have agreed to the revised policy. It is recommended that you review this page regularly.

11. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact the fz99 support team.